Senin, 25 Januari 2016

Definition of Application letter, Inquiry letter, Complaint letter, and Purchase order letter



1.   Application Letter

A.    Definition

An application letter is a business document, part of the important correspondence between applicant and organization, firm or company, institution or various boards and committees that publish a vacancy. It is a paper frequently used in all levels of government, commerce, industry, and academia. Students planning to correspond in any undertaking require the understanding of the main points of a job application letter.

Writing a correct job application letter is a useful talent for anyone planning to enter an administrative role in any industry or profession. In order to write a job application letter in the most exact manner, the writer must understand that letters employers are familiar with nowadays were established gradually to become effectual, succinct and workable documents.

A good job application letter addresses all the points stated in the job advertisement. The manner in which a person responds to a commercial announcement alerts recruiters and employers to their capacity, their level of education, personality, and professionalism.
Application letters typically begin with an introductory paragraph that states the position being applied to, reveals how the minimum qualifications for the position are met and asks the reader to continue reading to learn more about the applicant's qualifications
.
Paragraphs that follow the introduction paragraph typically highlight the top reasons the applicant should be considered. For experienced applicants, these paragraphs typically highlight work experience and workplace projects of significance. For less experienced applicants and new graduates, these paragraphs might highlight academic experience, such as classes taken that would be useful in this position or any particular academic projects or honors received.

An application letter should also include a concluding paragraph that express appreciation to the receiver for taking the time to consider the application. The final sentence should convey that the applicant looks toward the future by asking for a formal interview in-person, online or by phone.


B.     Parts of Application Letter
The applicant includes an address and contact information on the upper right-hand corner of the letter in the indented format. The addressee's name, title, department, company name and address are on the left part below the applicant's address.
The opening paragraph must state the reason for applying the job. The second and third sections form the main body of the letter. The applicant sells himself to the addresses in these paragraphs. In this part, an applicant cites the highest qualification and the reason for changing jobs. In the third section, an applicant matches the skills and experience with those required by the potential employer. The closing paragraph must indicate the applicant's desire to be invited for an interview.
It is important to write about availability and willingness to work with the company. The application letter shows the applicant's enthusiasm and passion for the job.

C.    Example

January 28, 2012

Mr. George Gilhooley 
XYZ Company 
87 Delaware Road 
Hatfield, CA 08065 
(909) 555-5555 
george.gillhooley@email.com

Dear Mr. Gilhooley,

I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references.

The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include:
I have successfully designed, developed, and supported live use applications
I strive for continued excellence
I provide exceptional contributions to customer service for all customers
With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.

Please see my resume for additional information on my experience.
I can be reached anytime via email at george.gillhooley@email.com or my cell phone, 909-555-5555.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

ALI BABA


2.   Inquiry Letters

A.    Definition

Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.
Quible and others defined, “Letters of inquiry are a type of business message that asks the recipient for information or assistance.”
Prospective employers and business organizations usually write inquiry letters for obtaining desired information. Prospective employers write this letter to the referees mentioned in the job application to obtain information about the applicant’s personal and family background, ability, skills, honesty, character, integrity, quality of performance, fitness for job etc. on the other hand, business enterprises write inquiry letters to third parties referred by the customers to know about their business dealings, financial capabilities and goodwill to determine whether to establish business relationships with those enterprises.

B.     Types of inquiry letter

Based on purpose, there are two most common types of inquiry letters such as (1) personal status inquiry letter and (2) business status inquiry letter.
§  Personal status inquiry letter: The letters that are written by prospective employers for obtaining information about job applicants are called personal status inquiry letter. Employers write this letter to obtain information relating to the applicant’s personal and family background, ability, skills, honesty, character, integrity, quality of performance, fitness for job etc. generally this letter is written to the referees mentioned by the concerned applicant. In response to this letter, the referees write a reply letter to the employer. This response letter may be favorable, unfavorable or neutral to the applicant.
§Business status inquiry letter: When a business enterprise writes letter to another business enterprise for collecting information about a prospective customer, it is known as business status inquiry letter. This letter is usually written for collecting information about financial capability, goodwill, nature of business dealings, honesty etc. of a business enterprise to determine whether to establish business transactions with it. Responses of this letter may be either favorable or unfavorable.

An enquiry letter may consist all or few of the below mentioned parts:
·         Introduction
·         Description
·         Statement
·         Methodology
·         Final Summary
The inclusion or exclusion of certain components depends on the scope of your letter. Business letters will tend to have all mentioned while those on a smaller platform will include few. Not to forget that these letter are formal letters and will follow the rules pertaining to these. These rules refer to the common styles of writing a business letter, i.e. Full Block Style, Modified Block Style and others.
An example of letter of inquiry or a letter of inquiry format is sufficient. To add to it the writing tips provide efficiency. Thus, it is advisable to go through the format, tips, examples and the templates.

Your Street Address City, State Zip Code Telephone Number Email Address
Month, Day, Year
Mr./Ms./Dr. FirstName LastName Title Name of Organization Street or P. O. Box Address City, State Zip Code
Dear Mr./Ms./Dr. LastName:
Opening paragraph: State what position you are inquiring about; how you learned of the organization or position, and when you will be qualified for the position.
2nd paragraph: Tell why you are interested in the position or type of work the employer does (Simply stating that you are interested does not tell why, and can sound like a form letter). Demonstrate that you know enough about the position by relating your background to the employer or position and mention specific qualifications which make you a good fit for the employer's needs. This is an opportunity to explain in more detail relevant items in your resume. Refer to the fact that your resume is enclosed. Mention other enclosures if such are required to apply for a position.
3rd paragraph: Indicate that you would like the opportunity to talk with the employer to learn more about their opportunities or hiring plans. Restate briefly why you're so passionate about the opportunity you're applying for. State that you would be glad to provide the employer with any additional information needed. Thank the employer for her/his consideration.
Sincerely,
(Your handwritten signature)
Your name typed

C.    Example
Fund Inquiry Letter
PT. BAGASKARA
Jalan
Delima No. 10
 
JAKARTA 11730

October 21st  2013
PT. Bulan Bintang
Jalan Abadi No.20
DEPOK 16952

Dear Sirs,
Our company is a company that specializes in selling various leather products such as leather wallets, leather shoes and so forth. We will soon open several branches in various areas in Java. although we will open branches in various regions, we would like distribution of goods to be shipped for sale in our company running smoothly and the goods we sell good quality goods with prices that can reach the surrounding community.
Some time ago we read a profile of your company, your company produces goods in a newspaper. We are very interested to cooperate with your company. Therefore we are very happy if your company is willing to send the list of goods and price list production. If your company has regional branches in Jakarta and West Java, we also ask to include the address of a branch office in your company so that later if your office area is very easy walking distance from our company, we can order the goods from the nearest branch office .
We also hope that your company can provide special offers for our company. We are expecting a reply from you to cooperate with our company.

Yours Faithfully,

Dwini
Purchase Manager


3.   Complaint Letter

A.    Definition

A letter of complaint, or complaint letter, is normally written to deal with a problem situation when other attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the situation. The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved. Properly written complaint letters can be very powerful and almost always get results, making them worth writing. To read an article on the subject of writing effective complaint letters.
·        Include your name, address, and home and work phone numbers.
·         Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
·        Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
·        State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
·        Include all documents regarding your problem. Be sure to send COPIES, not originals.
·        Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
·        Keep a copy of the letter for your records.

B.     Example
1 Mawar Street
Losari, Brebes 52255

September 15, 2011

Customer Service
Batik Trusmi
15 Kibuyut Trusmi Street
Kel. Kesenden, Kec. Kejaksan
Cirebon 45121


Dear Sir or Madam,

I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik  on your Boutique which I ordered by phone on September 11. I received the order on September 14.  When I received those packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that I ordered. To know whether there was one pack missing, you can check the  amount of Batik whcih  left  your Butique stock.

To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I ordered before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the Tursmi Batik pack.


I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at 08743258234.


Sincerely,

Signature

4.   Purchase Order Letters

A.    Definition
a letter of order is a document that confirms the details of a purchase of goods or services from one party to another. It usually includes more information about what you are ordering, like quantity, model number, or color, the payment terms, and the matter in which the products are to be shipped. When the recipient receives this letter, they will process the order and send the merchandise.
An “Order” is an expense for the person placing the order and an income for the one getting it. But this is not all. The company that bags the order has to fulfill lot of commitments to ensure that it has a satisfied customer, which can be an individual or another company. Timely delivery of the order, quality of delivery and after sale service – are all part and parcel of getting an order. An Order Letter is the one that is written by the person/company placing the request of purchase from another company. This letter comes into action only when a detailed study of the desired product has been done in the market and based on promised service, quality and price of the product, a decision for a purchase has been made. An Order Letter should be drafted very carefully as it needs to pen down all the terms and
conditions of the purchase for the benefit of both involved parties. It should have details such as product specifications, quantities, price agreed upon, delivery date, late delivery clauses, etc. It should be addressed to the person responsible for the execution of the order with a copy to the head of department. Since it is totally an official letter it should be typed.
A Purchase order letter is written by the company that wishes to place an order of products or services to the receiving company. The letter states the types of goods required with sufficient details for the supplying company to fulfill the order. Terms and conditions may also be included in such a letter.
DOS AND DON’T’S OF PURCHASE ORDER LETTER
·         A Purchase Order Letter should be written as soon as the decision for the purchase has been made
·         The company with whom the order is being placed should be given enough time to execute the order
·         The letter should clearly indicate the product code or item number, the size and the quantities being ordered
·         The date when the Purchase Order Letter is being generated is very important because that identifies when the order was placed
·         If the order is being placed by a company then it usually should be in a Purchase Order format
·         The Purchase Order Letter should also indicate the date by when the order is expected to be executed or delivered
·         The mode of delivery of the material should also be identified in the letter
·         The letter should also carry the mode of payment by which the payment will be made
·         If any advance has already been paid against the order, it must be mentioned in the Purchase Order Letter
·         The address where the order has to be delivered should be very clearly mentioned in the letter along with any landmarks, if any, to locate the address
·         The Purchase Order Letter should give the details of the costing of the price including taxes, etc so that there is no confusion while making the payment
·         The name of the company or dealer with which the order is being placed should be clearly written on the letter to avoid any miscommunication of details
·         There is no scope for any grammatical or punctuation errors in the Purchase Order Letter
·         The contents of the letter must be carefully read through to ensure that the order details have been correctly mentioned



B.     Example

Robert S. Bunch
Purchasing Manager
Rodeo Enterprise
1941 Jail Drive
Cambridge, IL 61238
October 11, 2010

To:
Fred B. Guild
Store Manager
Fuller Productions Industry
680 Bee Street
Traverse City, MI 49686
Dear Mr. Guild
RE: Purchase Order for Products

On behalf of Rodeo Enterprise, I would like to place an order for the following products from your company. Please refer to the attachment for the order list.

The terms and conditions will be the same as per our previous orders; that is, cash on delivery. Please note the extra condition with this batch of order; that is, the products on the order list must be delivered within a month from the date of this order letter.

We are in an urgent rush for our annual year end production and we need these products within a month to meet our production target. If you miss our specified delivery target, there will be a penalty incurred on your pricing, as per our business collaboration contract which is effective until the end of 2013.

Thank you for your kind understanding and prompt service. Please feel free to contact me for further clarifications on this purchase order.

Yours Sincerely,
Robert S. Bunch



Purchasing Manager


 
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